Web Check-in Guide

OVERVIEW

Web Check-in Overview
Web Check-In (WCI) will enable you to reduce lengthy time spent in airport queues.
The service is now being offered for revenue passengers:

• With electronic tickets
• Travelling on all flights operated by Caribbean Airlines only
• Travelling in groups of less than 10 passengers
• Persons who wish to check-in between 3-36 hours before the scheduled departure

Features
You may use the facility to:

• Check-in
• Select or change your seat
• Print your check-in confirmation and your boarding pass

Restrictions
Web Check-In will not be available for:

• Travel on interline flights or code-share flights i.e. other Airlines' connections or flights
• Standby listing on flights. Check-in for standby listings must be done at the airport

Certain Special Service need passengers, e.g. passengers requiring wheelchair assistance or oxygen, will be permitted to use Web Check-In, but:

• Will be required to collect their boarding pass at the airport check-in counters, and
• May only be able to change their seat assignment at the airport check-in counters

Information Required
Before starting Web Check-In, please have the following available items:

• Your electronic ticket number OR reservations record (PNR) reference OR Caribbean Miles membership number OR credit card number.
• First and last names of all passengers. The name must match your reservations record.
• The flight number and the departure date.
• The origin departure city.
• Passport and other travel documents.
• If travelling to the U.S., your destination address and your country of residence address

HOW TO USE

How to Use Web Check-In
Web Check-In is a simple process regardless of your destination.

Passenger Travelling to the U.S.
Web Check-In is a simple process regardless of your destination.

• Select the passenger(s) you wish to check-in and select their gender.
• Select the flight for which you wish to check-in (if more than one flight exists in your reservation).
• Advance Passenger Information (API):
  • Passport – Enter your name as it appears on the passport, date of birth, gender, country of citizenship, passport number, passport country of issue (should match country of citizenship), and passport expiry date.
  • Residence Address (required by U.S. Customs and Border Protection) – Enter the address in the country where you live.
  • Alien Registration Card (if applicable) – Enter your name as it appears on the card, date of birth, gender, country of citizenship, Alien Card number, Alien Registration country of issue (should say U.S.A.), and Alien Registration expiry date.
  • Destination Address (required by U.S. Customs and Border Protection) – Enter the address of where you will be staying in the U.S.
  • Emergency Contact (only required for U.S. nationals) – Enter the name and telephone number of your emergency contact person.
• Review your Confirmation Details:
  • Change your seat selection if desired.
  • Enter or change your Caribbean Miles membership number.
• Print your boarding pass

Passenger Travelling to All Other Destinations

• Select the passenger(s) you wish to check-in and select their gender.
• Select the flight for which you wish to check-in (if more than one flight exists in your reservation).
• Advance Passenger Information (API):
  • Passport – Enter your name as it appears on the passport, date of birth, gender, country of citizenship, passport number, passport country of issue (should match country of citizenship), and passport expiry date.
  • Check the "I don't have this information" box for all other supplementary API requests.
• Review your Confirmation Details:
  • Change your seat selection if desired.
  • Enter or change your Caribbean Miles membership number.
• Print your boarding pass

AT THE AIRPORT

Consult the table below to confirm whether you are required to proceed to our specially marked Web Check-In Counter at the airport, or whether you can proceed directly to the gate. You are required to check-in 3 hours prior to your scheduled departure flight time to ensure that sufficient time is allowed for the necessary baggage and security checks.

Caribbean Airlines check-in counter closes 1 hour prior to the flight scheduled departure time. Failure to present yourself to a Caribbean Airlines representative at the check-in counter or at the boarding gate at least 1 hour prior to departure may result in your seat being cancelled and reassigned to another passenger. We encourage you to be on time.

Caribbean Airlines check-in counter closes 1 hour prior to the flight scheduled departure time. Failure to present yourself to a Caribbean Airlines representative at the check-in counter or at the boarding gate at least 1 hour prior to departure may result in your seat being cancelled and reassigned to another passenger. We encourage you to be on time.

Please note:
If you wish to cancel your Web Check-In or make changes to your flight or seat assignment, you must contact a Caribbean Airlines Agent (via telephone or at the airport). This must be done within sufficient time prior to your flight’s departure or penalties may be applied according to the circumstance.

Your seat maybe reassigned, cancelled or you become ineligible for denied boarding compensation if you fail to arrive at the specified time required for check-in.

Return to Caribbean Airlines Home Page