FORMS OF PAYMENT
 
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Cash or Cheque Purchases
Refunds will be made to the ticketed passenger unless proof of sponsorship can be provided. Please ensure that you provide passenger contact information when filing your claim.

Cheques will be generated in the currency shown on the ticket as the currency tendered to the airline. Any special requests should be indicated at the time of requesting the refund.
Credit Card Purchases

Refunds will be made to the credit card used to purchase the ticket at the point of sale.

If the account is closed, documented proof from the respective bank must be provided of the change in account number and the new credit card number OR the bank must state that the account is closed. This must be submitted on an official bank letterhead. If there is no new credit card account, the refund will be processed as a cheque.

A letter indicating the account being closed must be submitted from the bank for this process to be initiated.

Refunds will be made to the ticketed passenger unless proof of sponsorship can be provided.
Please ensure that you provide passenger contact information when filing your claim.
Cheques will be generated in the currency shown on the ticket as the currency tendered to the airline
Online and Walk In Travel Agents

For tickets purchased from online or walk-in Travel Agents - these requests for ticket refunds should be directed to your Travel Agent as they are best qualified to prepare your request for submission the Refunds Department. The different types of Travel Agents include:

  1. Walk-in Agents – with physical offices
  2. Online Agents – who sell tickets via the internet. These include:
  Open sites such as Orbitz, Travelocity, Cheap Tickets, Expedia
  Blind sites such as Priceline, Hotwire

All refunds will be made to the original form of payment used to purchase the ticket, i.e. if you paid by credit card, the refund will be made to your credit card only. Refunds are processed 15 working days from the day Caribbean Airlines Refunds Department receives your request, providing all the documents necessary to process your refund is attached.
Penalties are incurred each time a customer does one or more of the following: cancellation, date or flight change does not show for a flight or does not use a ticket. Flight disruptions caused by the airline such as schedule changes, flight cancellations etc do not incur penalties. Please note, if you change your itinerary and then choose to maintain/return to your original itinerary any fees charged as a result of the first change would remain non-refundable.
Refund penalties are determined by the rules governing the fare you have purchased. One penalty would therefore not govern any combination but the penalty for each fare type would stand on its own.
Travel Agents are provided with our ticket refund guidelines to assist with the correct and timely processing of your ticket refund.

 
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