Caribbean Airlines offers various payment types and methods to enable you to purchase
your tickets online:
3D Secure - Verified by Visa and MasterCard SecureCode
Caribbean Airlines is dedicated to providing secure online payments methods. We
use an extra level of security for Visa and MasterCard payments, which protects
you from the unauthorized use of your credit card. 3D Secure technology consists
of the programs Verified by Visa and MasterCard SecureCode. To find out if your financial
institution is enrolled, register now or simply learn more about the programs, visit
Verified by Visa or MasterCard SecureCode websites.
If your financial institution is not enrolled, you will complete your purchase in a normal manner.
If your financial institution is enrolled and you are not enrolled,
upon submitting your purchase, you will be redirected to their website to register.
Depending on your issuing bank’s registration process, you may be allowed to register
and complete your purchase at the same time, or you may have to restart your booking.
If your financial institution is enrolled and you are enrolled,
you will be redirected to your issuing bank’s website and greeted with a personal
message you previously set (this helps confirm you are not dealing with a fraudulent
website). You will then be asked for your secret password and to confirm your identity.
After you have entered your password correctly, you will be returned to Caribbean
Airline’s Reservation Confirmation page, and this confirms your purchase completed
24-hour Reservation Policy
Where a reservation is made with payment, such reservation may be cancelled within 24 hours with a full refund to the original form of payment without penalty if the reservation is made seven (7) days or more prior to the scheduled departure.
Where a reservation is made with payment, such reservation may be changed with the applicable change fee penalty and any difference in airfare will be applied plus all local taxes.
Payment Issues Tips
Do not reload, refresh or use the back browser button while payment is in progress or appears to have stalled.
My financial institution is enrolled and I received a blank page. The 3-D Secure protocol performs the redirection to your issuing bank so you need to report this to them right away; send your bank a snapshot of the whole page to share what you experienced. You can check with Caribbean Airlines to ensure your booking did not complete before retrying the transaction.