Fees and surcharges

Reward travel on Caribbean Airlines or Caribbean Airlines partner flights is subject to the filed tariffs and standard contract of carriage of the carrier providing the transportation.

Caribbean Miles members are responsible for:
1. Federal inspection fees
2. Passenger facility charges
3. Customs user and immigration fees
4. Any other fees and surcharges applicable to reward travel

Fees and surcharges for reward tickets must be paid by major credit card at the time of Caribbean Miles reward confirmation OR in cash at the Caribbean Airlines or Caribbean Airlines partner ticket counter when the reward is being ticketed.
Tax liability
Tax liability associated with the use of Caribbean Miles rewards, if any, is the sole responsibility of the beneficiary.
Refunds

Rewards and miles have no cash value aside from applicable taxes, fees and surcharges. Expedite and re-deposit charges are not subject to refund. Request for refunds must be submitted no later than 1 year after date of ticket issuance.

Expedited Reward Issuance

Expedited Reward Issuance is available for the following non-refundable US$ charges:

International Intra-Caribbean
Reward required 8-14 days before travel date:
Reward required 4-7 days before travel date:
Reward required 1-3 days before travel date:
Reward required same day of travel
25
35
50
50
25
25
25
25
These charges are payable by cash or major credit card at any Caribbean Airlines ticket counter and are subject to applicable Government Taxes.

Silver, Gold and Executive Gold Members may enjoy any of these services without charge. (Waiver of voluntary re-routing charges applies to full reward tickets only).

Purchasing Miles

As a Caribbean Miles member you can purchase up to 20% of the Miles you need for a free travel reward on Caribbean Airlines (not its partners). Miles are purchased at a cost of US$30 per 1,000 miles or part thereof. This is payable at the time the reward is issued, by cash or major credit card at any Caribbean Airlines ticket counter. Miles may be purchased only when a member has insufficient Miles in his or her account to obtain the desired travel reward. Any residual from purchased miles will remain on member's account.
Reward travel terms

Rewards are valid for round-trip or one way travel between two cities served by the carrier using the most direct route as defined by the reward that you redeem. You must have confirmed reservations and be ticketed for the entire trip before you begin reward travel. Once travel has commenced no changes to the itinerary will be permitted except in the case of date change.

Please ensure that duplicate reservations are not made for the same itinerary (i.e. reward booking and revenue booking) as this will result in cancellation of the first booking made.

Where one-way rewards are not offered, if you redeem your reward for a one-way ticket, the unused portion of your reward will be forfeited. Should you be using a one way reward, you must ensure that the terms of your visa allow for one way travel without a return ticket. If you elect to travel in a service class lower than the one in which you are ticketed, no credit to your account will be made.

Caribbean Airlines and its partners require picture identification at the time of check-in. You will also be required to present your passport upon collection of your ticket and maybe during the course of your travel.

Tickets should be paid for within the following guidelines:

Effective 01 February 2010 the following payment guidelines will apply. Bookings confirmed:

* Over 30 days. Payment due 14 days from date of booking
* 29 days to 15 days Payment due 7 days from date of booking
* 14 days to 5 days. Payment due 48 hours from date of booking
* 4 days to 1 day. Payment due same day of booking by 6:00pm
* Same day travel. Immediate ticketing

NOTE: Above payment guidelines are not applicable for peak periods, please contact Caribbean Miles Call Centre for further details.

Failure to adhere to these payment deadlines will result in cancellation of your reservation.

Please note, reward tickets do not earn additional miles, and should not be submitted for miles either at the time of reservation, at check-in, or at the Caribbean Miles Service Centre. See the section on “Conditions of Travel” for additional information.

Reward travel cancellations

When cancelling reward requests please contact the Caribbean Miles Service Centre at least 1 week before your departure date to have miles re-deposited to your account. Redeposit fee is applicable. Refer to fees and charges.
Travel Agent reward restrictions

Travel agents may reserve rewards on your behalf if authorised to do so, but they cannot issue tickets. Your member account can only be accessed by Caribbean Airlines.

To facilitate a request for a third party transaction, the member will be required to complete and sign a Caribbean Miles Authorization for Third Party Transaction Form online or visit any of our ticket office locations and submit a letter of authority together with a copy of a photo ID with signature which will be forwarded to the Caribbean Miles Service Centre for completion of transaction.

Reward transfers

You may request a Caribbean Airlines reward to be issued in the name of any person you designate. At the time of making the reservation please provide your address and date of birth along with the name of the person you wish to utilize the reward. Caribbean Miles will also require from the account holder a signed letter of authorization to withdraw the required miles along with a copy of a recent picture ID with signature.

Once an airline ticket is issued, it is non-transferable. A name change requires that you re-deposit the reward, pay the applicable re-deposit fee and have it re-issued in the appropriate name. Your password MUST be provided to process the new reward. Transferring of miles is not allowed from one account holder to another.


A member may opt to authorize the redemption of miles from his/her account towards the issuance of reward tickets This can be either one-way or return, economy or business class ,and also upgrades, for a person other than him/herself.

To facilitate a request for a third party transaction, the member will be required to complete and sign a Caribbean Miles Authorization for Third Party Transaction form and forward same together with a copy of a photo-ID with signature via fax or e-mail transmission to the Caribbean Miles Service Centre.


A Caribbean Miles member is not required to complete third party authorization process if he or she is booked to travel together with other party (parties) for whom reward tickets have been authorized from member’s account. Member must travel together with rest of the party on a minimum of one flight sector for ticketed itinerary. However, should the member elect not to travel post authorization of reward, he or she will then be required to complete and submit a third party authorization form in order for the other named parties may continue to travel unaccompanied.

Combining rewards

Caribbean Miles rewards cannot be combined with other rewards, and cannot be used in conjunction with certain promotional fares, special offers etc. An upgrade cannot be taken on a reward ticket. The miles will be re-deposited (see below for re-deposit rates) and a new ticket issued at the appropriate redemption rate.
Reward expiration dates

Caribbean Miles rewards expire one year from the date of issue, ticket taxes can be refunded within one year from date of issue if the ticket was not used. If the outbound portion was utilised then the ticket becomes valid for 1 year from the date of the outbound travel. Upgrade rewards involving a fare with an earlier expiration date will expire on the date that the fare expires.

Return travel must begin by 12 midnight on the expiration date of the reward. Rewards taken with the expiring miles must be ticketed 2 weeks of making the original reservation or the reward will be cancelled and the miles will expire.

Re-deposit/re-issue of rewards

Members wishing to re-deposit an unused reward to their account may do so by calling or mailing details of the unused reward ticket with instructions to the Service Centre. Effective April 01st 2009 an increased service charge of US$100 for an International reward and US$50 for Intra Caribbean/S. America reward plus applicable government taxes. This can be transacted either by calling our Reservations Call Centre or visiting the nearest Caribbean Airlines ticket office. For faster service tickets can be returned to the nearest Caribbean Airlines office where service charge payments can be made. Silver, Gold or Executive Gold Members accounts are exempt from re-deposit fees.
Date change
Members wishing to change the date or itinerary on an issued reward may do so by calling or visiting the nearest Caribbean Airlines ticket office. Effective April 01st 2009 an increased service charge of US$100 for an International reward and US$50 for Intra Caribbean/S. America reward plus applicable government taxes will apply. Silver, Gold or Executive Gold Members accounts are exempt from date change fees.
Upgrade Fee
Effective April 01st 2009 members wishing to request an upgrade using their miles must hold an economy ticket in any of the following fare classes (B,M,K,Y) A service charge of US$50.00 for an International reward and US$30.00 for Intra Caribbean and S. America reward plus applicable Government taxes will apply. Members can contact Caribbean Airlines Reservations Centre or visit the nearest Caribbean Airlines ticket office for payment.
Lost or stolen tickets or certificates
Rewards lost, stolen or otherwise destroyed will not be credited or replaced to member accounts.


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