About Your 7th Heaven Rewards Account

Your account is established by using the following information:
First Name, Last Name, Address, Telephone Number, E-mail Address, Security Question (For lost PIN) as well as the following middle initial, date of birth and occupation.

Only the member may accrue rewards credits in the account. Name on the account should match the name on travel documents and/or MasterCard®. Members may not transfer rewards miles between accounts. Children under two years of age are not eligible.Members are permitted only one account.

Companies, partnerships and any other groups or entities may not enroll as participants in the 7th Heaven Rewards programme

Account information will only be released after disclosing the account’s PIN and successfully answering the security question to validate the member’s identity. A member may terminate his or her membership at any time by giving notice in writing and returning the 7th Heaven Rewards membership card to 7th HEAVEN REWARDS SERVICE CENTRE.

PERSONAL IDENTIFICATION NUMBER
7th Heaven Rewards is not responsible for any lost, stolen, or otherwise disclosed PIN numbers.

7th Heaven Rewards will not credit rewards miles withdrawn from the account when the PIN number was provided for the withdrawal.  

If the member’s PIN number is lost he or she should contact the 7th Heaven Rewards Service Centre and provide the answer to security question, or log on to www.caribbean-airlines.com and retrieve the PIN number via e-mail.

ACCOUNT STATEMENTS
Statements are sent to active members only.

Members who have not flown on CARIBBEAN AIRLINES within the past 12 months will be deemed inactive and receive no further statements.

Members may view their account balances at www.caribbean-airlines.com or by contacting the 7th Heaven Rewards Service Center weekdays Monday - Friday between 8:30 am and 4:30 pm Jamaican time (except public holidays).Members may also opt to receive e-statements. Printed statements outside of the quarterly statements are available upon request.

7th Heaven Rewards Goes Paperless from January 2012

From January 2012, all 7th Heaven Rewards statements will be delivered only via e-mail notification. To guarantee that you receive your e-statement, please ensure that you update your 7th Heaven Rewards member’s profile with a valid e-mail address.

7th HEAVEN REWARDS ACCOUNT AUDIT

Caribbean Airlines reserves the right to audit a 7th Heaven Rewards account at any time and to make any account adjustments required. This includes, but is not limited, to changes to Tier Status, Account Balances and statement transactions.

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