In the airline industry, carriers overbook flights. This is calculated based on passenger statistics from the previous year. It is necessary since passengers make bookings, are ticketed, yet on the day of the departure do not show, causing the aircraft with an empty seat. The overbooking level is generally equal to the no show passengers, and all who have presented themselves to travel are accommodated. On occasions, all booked passengers show causing the airline to deny boarding to confirmed passengers.

If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, it may become necessary to deny boarding involuntarily. It must be explained that in either case, compensation is given in the form of a Transportation Voucher (which can be used for future travel) and passengers are accommodated on the next available flight.

In order to be eligible for such compensation, customers must have presented themselves at the airport for check in at least one (1) hour before the closure of check in for our international flight. In all cases, transportation will be provided to and from the airport. Hotel accommodation will be provided to non-resident passengers only.
Caribbean Airlines Transportation Vouchers
Are good towards the purchase of any published fare (exclusive of taxes) Caribbean Airlines Domestic, Intra Caribbean/South America and International flights only. Not applicable for codeshare flights.
Vouchers have no cash value and are not valid toward the purchase of Duty Free items or date charge penalties on previously issued tickets.
Must be redeemed at our Ticket Office or airport ticketing location.
Are non-transferable and are good from one year from the date of issue.
Lost or stolen vouchers will not be replaced.
 
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