Caribbean Airlines - Loyalty Clubs - Club Caribbean

MEMBERSHIP GUIDE

Airline Related Benefits

Members Databank

If you are not already a member, you will be automatically enrolled in the Caribbean Miles programme. Your Membership number will also be your Caribbean Miles number
for easy reference.

Priority Status for fully booked flights

In the event that we are unable to confirm your reservation requests as a result of pre-sold flights, priority consideration will be given for confirmation as cancellations are registered.

Preferential Airport Check-in

Upon presentation of your Club Caribbean Membership card, members receive the privilege of check-in at the Business Class counter. This facility is offered only to the Member and one guest travelling with the Member. Courteous, experienced Customer Service Representatives will provide prompt and efficient service, ensuring you a speedy check-in.

Waiver of flight and Date Change Penalty

We understand that as a business traveller, the need for flexible travel planning is vital. In an effort to help you achieve this, tickets that carry date change penalties can be changed at
no additional cost.
Note: Club Caribbean Five (5) Waiver of Flight and Date Change Penalty Vouchers do not apply to fare upgrades or reissue fees resulting from a date change.

Club Caribbean members will be issued Waiver of Flight and Date Change Penalty Vouchers which are to be used when requesting flight and date changes. The voucher(s) must be presented at the check-in counter on the date of travel.

Club Caribbean Members are requested to have the vouchers with them at all times when travelling. Flight and date change fees are non-refundable. Flight and date changes will be subject to seat availability and must be within the validity of the ticket.

Priority standby at airport

In the event that we were unable to confirm your booking and you are travelling stand-by, priority consideration will be given if seats become available.

Priority baggage handling

As a Club Caribbean Member, your baggage will be given priority handling when travelling on Caribbean Airlines flights. Baggage regulations apply to all Members.

Access to our hospitality lounges & business centers

When departing on a Caribbean Airlines flight, Club Caribbean Members and one travel companion (16 years and over) are welcomed in the luxurious hospitality lounges available at selected airports. Simply present your Club Caribbean card and Caribbean Airlines boarding pass to our representative who will be happy to accommodate you.

Antigua	Barbados	Jamaica (Kingston)	St. Maarten	Trinidad (POS)
Toronto	Miami	New York	Suriname	Guyana

Our lounges provide a serene and comfortable atmosphere where you can relax with a friend, finalise your business plans, enjoy a cup of coffee or complimentary cocktails from the bar, view the current news on television, make your last minute phone calls, or browse through our latest publications.

Club Caribbean Members may sometimes require internet connection and faxing facilities to conduct business while waiting on flight departure. The business center located in the hospitality lounge is available to you.

Priority boarding

When it’s time to board your Caribbean Airlines flight, you will be given the opportunity to board the aircraft first (along with Business Class passengers) so that you can secure your seat in a comfortable manner.

Discounts at Caribbean Airlines Duty Free shop

Upon presentation of your Club Caribbean card, you are eligible for a 10% discount on
all purchases made at our shop, located at Piarco International Airport – Trinidad.

Personalised baggage tags

Upon joining the Club Caribbean programme, members will be issued personalised Club Caribbean baggage tags, which can be used at your convenience. These baggage tags are issued every two years once membership is renewed.

Family Members can be co-applicants

Co-application is extended to one family member who wishes to enjoy Member benefits.

Caribbean Region

Antigua:

Club Caribbean Contact
Woods Mall, Fryers Hill Road, St. John’s, Antigua
Tel: +1 800 744 2225

Jolly Beach Resort

P.O. Box W2009, Bolans Village, St. Mary’s Parish, Antigua
Tel: +1 268 462 0061

Club Caribbean privileges include:

	VIP status with complimentary amenities in room upon arrival
	Late check-out subject to availability
	25% off internet access

Barbados:

Club Caribbean Contact
Sunjet House, Independence Square, Fairchild Street, Bridgetown,
Barbados
Tel: +1 800 744 2225

Barbados Beach Club

Maxwell Coast Road, Christ Church
Tel: +1 246 428 9900

Club Caribbean privileges include:

	Complimentary upgrade subject to availability
	Early check-in/late check-out subject to availability
	Complimentary use of hotel facilities (deposits required for equipment hire for tennis etc.)
	Complimentary tea or coffee all day at the poolside restaurant
	Preferential rates at the Barbados Golf Club

Coconut Court Beach Hotel

Hastings, Christ Church
Tel: +1 246 427 1655

Club Caribbean privileges include:

Complimentary upgrade subject to availability

Gems Of Barbados

P.O. Box 50, Bridgetown, Central Reservations
Tel: +1 246 435 9473, +1 800 868 9429

Club Caribbean privileges include:

	Complimentary upgrades by one category exclusive of the Ocean Front suites at The Savannah Hotel
	Early/late check-in/check-out subject to availability
	Complimentary tea or coffee in the morning

Grenada:

Club Caribbean Contact
Woods Mall, Fryers Hill Road, St. John’s, Antigua
Tel: +1 800 744 2225

Allamanda Beach Resort & Spa

Grand Anse Beach, St. Georges
Tel: +1 473 444 0095

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	10% discount on Food only.
	Receive free accommodation on your 7th day’s stay

True Blue Bay Resort

Old Mill Lane, True Blue, St. George’s
Tel: +1 473 443 8783

Club Caribbean privileges include:

	10% discount on accommodation
	Early check-in/late check-out subject to availability
	Continental breakfast buffet

Guyana:

Club Caribbean Contact
63 Robb Street, Georgetown, Guyana
Tel: +1 800 744 2225

Cara Lodge

294 Quamina Street, South Cummingsburg, Georgetown
Tel: + 592 225 5301

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	Early/late check-in/check-out subject to availability
	Complimentary daily newspapers
	Complimentary use of facilities that would normally attract a large charge
	Complimentary tea or coffee in the morning

Cara Suites

176 Middle Street, Georgetown
Tel: + 592 226 1612

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	Early/late check-in/check-out subject to availability
	Complimentary daily newspapers
	Complimentary use of facilities that would normally attract a large charge
	Complimentary tea or coffee in the morning

Jamaica:

Club Caribbean Contact
The Jamaica Mortgage Bank Building,33 Tobago Avenue,
Kingston5, Jamaica
Tel: +1 800 7442225

The Courtleigh Hotel & Suites

85 Knutsford Blvd., Kingston5
Tel: +1 876 929 9000

Club Caribbean privileges include:

After seven(7) stays:- upgrade to a one-bedroom suite at the deluxe room rate based on space availability

St. Kitts and Nevis:

Club Caribbean Contact
Woods Mall, Fryers Hill Road,St. John’s, Antigua
Tel: +1 800 744 2225

Ocean Terrace Inn

P.O. Box 65,Fortlands
Tel: +1 869 465 2754

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	Early/late check-in/check-out subject to availability
	Complimentary Times fax daily

St. Lucia:

Club Caribbean Contact
Woods Mall, Fryers Hill Road, St. John’s, Antigua
Tel: +1 800 744 2225

Bay Gardens Inn

Rodney Bay, Castries
Tel: +1 758 452 8200

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	10% discount on me als
	10% discount off car rentals from Courtesy Car Rental
	Free internet access

Cara Suites

La Pansee, Castries
Tel: +1 758 452 4767

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	Early/late check-in/check-out subject to availability
	Complimentary daily newspapers
	Complimentary use of facilities that would normally attract a large charge
	Complimentary tea or coffee in the morning

St. Maarten:

Club Caribbean Contact
Princess Juliana International Airport, St. Maarten
Tel: +1 800 744 2225

Great Bay Beach Resort & Casino

19 Little Bay Road, P.O. Box 910
Tel: + 599 542 2446

Club Caribbean privileges include:

	Early check-in/late check-out subject to availability
	Upgrade from Mountain View room to Ocean View room subject to availability
	Complimentary tea or coffee in the morning
	Complimentary daily newspaper

NOTE: All Reservations must be pre-paid in full.

Tobago:

Club Caribbean Contact
ANR Robinson International Airport,
Crown Point, Tobago

Grafton Beach Resort

Black Rock
Tel: +1 868 639 0191

Club Caribbean privileges include:

	Upgrade to superior accommodation, subject to space availability
	Welcome frozen cocktail on arrival
	Use of Le Grand Courland’s modern gym
	Use of all available non-motorized water sport equipment

Le Grand Courland Resort & Spa

Black Rock
Tel: +1 868 639 9667

Club Caribbean privileges include:

	Welcome tropical fruit punch on arrival
	Tropical fruit tray in room
	Complimentary Spa treatment

Trinidad

Club Caribbean Contact
Nicholas Tower, 63-65 Independence Square
Port of Spain, Trinidad

Caribbean Airlines Duty-Free Shop

Piarco International Airport
Available for departing and arriving passengers at Piarco International
Airport, Caribbean Airlines Duty Free shop offers a wide range of
fragrances, cosmetics, liquor, cigarettes and confectionery.

Club Caribbean privileges include:

10% discount on purchases

Cara Suites

Southern Main Road, Claxton Bay
Tel: +1 868 659 2272

Club Caribbean privileges include:

	Complimentary room upgrade subject to availability
	Early/late check-in/check-out subject to availability
	Complimentary daily newspapers
	Complimentary use of facilities that would normally attract a large charge
	Complimentary morning tea or coffee

The Cascadia Hotel & Conference Centre

Ariapita Road, St. Anns
Tel:+1 868 623 3511

Club Caribbean privileges include:

	Complimentary upgrades
	Early/late check-out subject to availability
	Discount at in-house restaurants
	5% off activities
	Complimentary use of facilities
	Complimentary newspaper
	Complimentary morning tea or coffee

Paria Suites Hotel & Conference Centre

South Truck Road, La Romain
Tel: +1 868 697 2742

Club Caribbean privileges include:

	Complimentary room upgrades subject to availability
	Early/late check-in/check-out
	Complimentary morning tea or coffee

Club Caribbean Facilities & Benefits

Special discounts and facilities

As a Club Caribbean Member you are
entitled to a comprehensive range of special discounts, upgrades and
privileges at our partner hotels.

REMINDER

Kindly present your Club Caribbean card when requesting
services at our partner hotels and HERTZ car rental service.

Contact Information

By Mail:

Club Caribbean
P.O. Box 2094
Port of Spain
Trinidad W.I

By Telephone and Fax:

• + 1 800 920 4225 (North America & St. Maarten)
• + 1 800 744 2225 (Caribbean & Guyana)
• + 1 868 625 7200 (Trinidad and Tobago & Suriname)
• + 0800 100 2163 (Caracas)
• + 44 845 362 4225 (UK)
• Fax: + 1 868 669 6541

Lost or Stolen Cards

In the event of your Club Caribbean card being lost or stolen, please inform the nearest Caribbean Airlines Office or the Club Caribbean Office:

Monday - Friday 0800- 1600 (AST)
e-mail us

Tel.:
+ 1 800 920 4225 (North America & St. Maarten)
+ 1 800 744 2225 (Caribbean & Guyana)
+ 1 868 625 7200 (Trinidad and Tobago & Suriname)
+ 58 212 335 7405 (Caracas)
+ 44 845 362 4225 (UK)
Fax: + 1 868 669 6541

Our telephone/fax numbers are shown on page 18 of this guide.
Please quote the following when making the report:

1.   Your name and address
2.   Club Caribbean card number
3.   The expiry date

In the event of any changes to your address, company or company
address, please advise the Club Caribbean office.

Terms and Conditions

1. Membership of Club Caribbean is open to all business clients and their family* members over the age of 16 years, and is obtained by submission of the Club’s application form together with the required fee. * Family means spouse, child, parent, brother or sister (all applicants must be 16 years or older).

2. Club Caribbean card is for the exclusive use of the Member and is not transferable. Benefits will be available only to the person whose name is printed on the card.

3. Membership Airline related benefits are only valid on Caribbean Airlines services. Ground privileges, which are not airline related, are available at any time during the period stipulated on the card. The card is not a credit card. Enrolment fees are non-refundable and subject to change without notice.

4. The card remains at all times the property of Caribbean Airlines, which reserves the right at any time in its absolute discretion to refuse Membership or without notice to revoke Membership or to refuse or withdraw benefits. If Membership is terminated by Caribbean Airlines because of any breach of the terms and conditions, or for any misuse of Club Caribbean benefits, the Member will not be entitled to any refund in respect of Membership fees.

5. You may choose to terminate your Membership at any time by giving notice in writing and returning your card and unused Waiver of Flight and Date Change Penalty Vouchers to Caribbean Airlines. Membership fees are not refundable.

6. Caribbean Airlines reserves the right in its absolute discretion to withdraw, cancel, vary or in any way change at any time, without notice, any benefits previously offered. Caribbean Airlines shall not be liable for any loss or damage resulting from such withdrawal, cancellation or variation. In the event of such change, Caribbean Airlines will use its reasonable endeavours to notify Members. Compensation for the temporary or permanent closure of any Club facility will not be entertained.

7. Some of the facilities and benefits offered to Members are provided by companies with which Caribbean Airlines has made arrangements, but over which it has no control. These benefits will therefore be subject in each case to the terms and conditions of the companies providing such benefits. Accordingly, although every effort will be made to ensure these benefits are available, Caribbean Airlines will not be liable for any loss or damage arising from the provision or non-provision whether in whole or in part, of any such benefits or facilities.

8. Attire and conduct while using the Lounge facilities must be in keeping with good taste and a dignified atmosphere. Smoking is not permitted.