APPLICABLE FEES AND SURCHARGES
 
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Fees and surcharges

Reward travel on Caribbean Airlines or Caribbean Airlines partner flights is subject to the filed tariffs and standard contract of carriage of the carrier providing the transportation.

7th Heaven Rewards members are responsible for:

1. Federal inspection fees
2. Passenger facility charges
3. Customs user and immigration fees
4. Any other fees and surcharges applicable to reward travel

Fees and surcharges for reward tickets must be paid by major credit card at the time of 7th Heaven Rewards reward confirmation OR in cash at the Caribbean Airlines or Caribbean Airlines partner ticket counter when the reward is being ticketed.

Tax liability

Tax liability associated with the use of Caribbean Miles rewards, if any, is the sole responsibility of the beneficiary.

Refunds

Rewards and miles have no cash value aside from applicable taxes, fees and surcharges. Expedite and re-deposit charges are not subject to refund. Request for refunds must be submitted no later than 1 year after date of ticket issuance.

Expedited Reward Issuance

Effective 01April, 2013, expedited Reward Issuance is available for the following non-refundable US$ charges:

    International  Intra-Caribbean
Reward required 8-14 days before travel date:
Reward required 4-7 days before travel date:
Reward required 1-3 days before travel date:
Reward required same day of travel
 25
 35
 50
 50
 25
 25
 25
 25
 


These charges are payable by cash or major credit card at any Caribbean Airlines ticket counter and are subject to applicable Government Taxes.

Stopover Fee:
Each reward ticket is allowed one stopover. You can request one additional stopover at a cost of US$25 plus applicable Government taxes.

Re-deposit/re-issue of rewards

Members wishing to re-deposit an unused reward to their account may do so by calling or mailing details of the unused reward ticket with instructions to the 7th Heaven Rewards Service Centre. Effective 01 April 2013, a service charge of US$100 for an International reward and US$50 for Intra Caribbean/S. America reward plus applicable government taxes will apply.

Date change

Members wishing to change the date or itinerary on an issued reward may do so by calling or visiting the nearest Caribbean Airlines ticket office. Effective 01January, 2012, a service charge of US$100 for an International reward and US$50 for Intra Caribbean/S. America reward plus applicable government taxes will apply.

Upgrade Fee

Members wishing to request an upgrade using their miles must hold an economy ticket in any of the following fare classes (B,M,K,Y). Effective 01August, 2011, a service charge of US$50.00 for an International reward and US$30.00 for Intra Caribbean and S. America reward plus applicable Government taxes will apply.

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