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Arrivals and Departures
 
For information on your flight arrival or departure times please dial the corresponding number for your region and press option "1" to access the service or simply click here for our interactive flight status tool. 
 
This service is available 24/7
 
 
 
     USA & Canada +1 800 920 4225
               Caribbean & Guyana +1 800 920 4225
               St Maarten +1 800 920 4225
+599 546 7660
       Trinidad and Tobago & Suriname +1 868 625 7200
                Caracas + 58 0800 100 2163
                 UK
+ 44 845 362 4225
(This service is available 24/7)
 
 
Advertising
 
 
Baggage Services
 

If your baggage is missing or delayed please contact the respective area:

 
 
Antigua +1 268 480 2927/8 Tues, Thurs, Fri, Sun
          +1 268 462 0528 Mon, Wed, Sat
Barbados +1 246 428 1650/1 or
+1 246 428 7101 ext. 4628
 
Canada +1 905 672 9991  
Caracas + 58 212 355.2880  
Ft Lauderdale +1 954 359 9115  
Grenada +1 473 439 0681/2  
Guyana + 592 261 2202  
Jamaica               +1 876 924 8500  
Miami +1 305 869 3795  
New York +1 718 751 4487  
St Maarten + 599 546 7663  
Suriname + 597 32 5475  
Tobago +1 868 631 8023 or
+1 868 639 0595
 
Trinidad +1 868 669 3000  
 
 
Caribbean Miles Services
 
 
For all Caribbean Miles bookings, date and flight changes, upgrades, redeposit please dial the corresponding number for your region and press option "3" to access the service:
 
 
           Monday – Friday & Public Holidays  7.00a.m – 7.00p.m
           Saturday & Sunday  8.00a.m – 6.00p.m.
USA, Canada & St Maarten  +1 800 920 4225
         Caribbean & Guyana     +1 800 744 2225
       Trinidad & Tobago and Suriname  +1 868 625 5540
    Caracas                +58 212 335 7405
    UK/Europe  +44 845 362 4225
 
 
To make any payment associated with a Caribbean Miles transaction, please dial the corresponding number for your region and select option "2" to access the service:
 
 
           Monday – Friday  7.00a.m – 7.00p.m
           Saturday & Sunday & Public Holidays  8.00a.m -6.00p.m
USA, Canada & St Maarten  +1 800 920 4225
         Caribbean & Guyana     +1 800 744 2225
       Trinidad & Tobago and Suriname  +1 868 625 7200
    Caracas                +58 0800 100 2163
    UK  + 44 845 362 4225
 
 
 
Club Caribbean Services
 
 
Monday - Friday 8.00am - 4.00pm (AST)
 
For information on the Club Caribbean programme or to query your Club Caribbean account please dial the corresponding number for your region and press option 4 to access service. For all Club Caribbean, date and flight /change requests press option 2 to access the service. Please have your waiver of flight/date change penalty voucher available when speaking to the agent:
 

Iere House, Golden Grove Road, Piarco, Trinidad W.I.

 
         Trinidad + 1 868 625 7200
         Tobago + 1 868 660 7200
         Caracas + 1 212 335 7405
    Caribbean
+ 1 800 744 2225
         Suriname + 597 52 0034
+ 597 52 0035
       USA and Canada + 1 800 920 4225
      Fax      + 1 868 669 6541
 
 
Corporate Communications
 
 
For all media enquires please contact:
 
 
  Telephone: +1 868 669 3000 ext 2255
  Fax:        +1 868 669 1520
 
 
 
Corporate Offices
 
  Address: Phone: Fax:
Trinidad & Tobago Iere House
Golden Grove Road
Piarco
Trinidad, West Indies

+1 868 625 7200

+ 1 868 669 6541
Jamaica Hangar – Normal Manley
International Airport
Kingston, Jamaica
+ 1 876 924 8331 + 1 876 967 3125
 
 
Customer Relations
 
 
We want to hear from you! For questions/requests regarding your current travel, reconfirmation and to change or cancel your booking, please refer to the Reservations Sales and Service Centre TAB. For past travel concerns - Suggestions, Compliments and Complaints inclusive of Baggage Claims, you may contact us
 
 
  Monday – Friday 8.00a.m – 4.00p.m
  Saturday, Sunday & Public Holidays Closed
  Mail: Caribbean Airlines
Customer Relations Department National Mail Centre
P.O. Box 2094 Piarco
Trinidad, W.I.
  Fax: +1 868 669 0336
 
 
Reservation Sales & Customer Support
 
 
For all international, domestic and Caribbean Miles ticketing, please dial the corresponding number for your region and press option "2" to access the service:
 
 
           Monday – Sunday  7.00a.m – 8.00p.m
USA, Canada & St. Maarten  +1 800 920 4225
         Caribbean & Guyana     +1 800 744 2225
       Trinidad & Tobago and Suriname  +1 868 625 7200
    Caracas                +58 212 335 7405
    UK  + 44 845 362 4225
 
 
Ticket Refund Services
 

Ticket refunds (follow up only)

Requests for ticket refunds should be directed to the place where you purchased your ticket for e.g. if you made your booking at the Call Centre or a Travel Agent your ticket refund should be initiated by them.

 
To follow up on the status of a ticket refund that has already been initiated please contact:
 
  Monday – Friday 8.00a.m – 4.00p.m
  Saturday, Sunday & Public Holidays      Closed
  Tel:

+1 868 669 3000 Ext 2411/2415

 
Ticket Offices
 
 
 
  Antigua  
  Airport: VC Bird International  
  Kilometers from Capital:

8

 
  Transport: Taxi, bus  
  Reservations & Information: + 1 800 744 2225  
  Airport Ticket Office: VC Bird International Airport  
  Hours: Mon – Fri 8:00am - 4pm.
Closed weekends and P/Holidays
 
  Baggage: + 1 268 480 2927/8 Tues, Thurs, Fri, Sun and
+ 1 268 462 0528 Mon, Wed, Sat
 
  Flight Information:

+ 1 268 480 2925/6

 
 
 
 
  Barbados  
  Airport: Grantley Adams  
  Kilometers from Capital: 18  
  Transport: Taxi  
  Reservations & Information: + 1 800 744 2225  
  City Ticket Office: Sunjet House, Independence Square,
Fairchild St, Bridgetown
 
  Hours: Mon-Fri 8:00am-4:00pm
Closed weekends and P/Holidays
 
  Airport Ticket Office: 6:00am – 10:00am & 11:00am - 7:00pm Daily  
  Flight Information:

+ 1 800 744 2225

 
  Baggage: + 1 246 428 1650/1 or
+ 1 246 428 7101 ext. 4628
 
 
 
 
  Belgium/Luxemburg  
  Reservations & Information: +32(0) 27 12 05 87  
  Ticket Office: AVIAREPS BVBA,
Jan Emiel Mommaertslaan 16 B,
1831 Diegem,
Belgium
 
  Fax:

+32 (0) 2-7 25 83 92

 
 
 
 
  Caracas  
  Airport: Caracas Maiquetía International Airport (Simón Bolívar)  
  Terminal: International terminal  
  Kilometers from Capital: 26  
  Transport: Taxi, subway, bus  
  Reservations & Information: + 58 212 762.4389/ 762.0231,
+58 212 761 4478
 
  City Ticket Office: Boulevard Sabana Grande, Edificio Galerías Bolívar – Torre A – Piso 1 – Of. 11-A, Caracas  
  Hours:  Mon - Fri 8:30am - 12:30pm & 2:00pm - 5:00pm.
Sat & Sun closed.
 
  Baggage:

+58 212 355.2880

 
 
 
 
  France  
  Reservations & Information: + 33 (0) 1 53 43 79 17  
  Ticket Office: AVIAREPS, 11, rue Auber, 75009 Paris  
  Fax:

+ 33 (0)1 53 43 79 19

 
 
 
 
  Ft. Lauderdale  
  Airport: Ft Lauderdale/Hollywood International  
  Terminal: 4  
  Kilometers from Capital: 5  
  Transport: Taxi, coach  
  Reservations & Information: + 1 800 920 4225  
  Airport Ticket Office: Ticket Office: Ft. Lauderdale-Hollywood International Airport, Terminal 4, 300 Terminal Drive,
Fort Lauderdale, Florida 33315 (situated at Departures Level 2nd Floor)
 
  Hours: Daily 4pm – 8pm  
  Baggage:

+ 1 954 359 9115

 
  Flight Information: + 1 800 920 4225  
 
 
 
  Germany  
  Reservations & Information: +49 1805 40 85 85 77 or
+49 6105 20 60 74
 
  Ticket Office: AVIAREPS AG, Aviareps AG,
Kaiserstrasse 77,60329 Frankfurt/Main
 
 
 
 
  Grenada  
  Airport: Maurice Bishop International  
  Kilometers from Capital: 11  
  Transport: Taxi, bus  
  Reservations & Information: + 1 800 744 2225  
  Airport Ticket Office: Maurice Bishop International Airport  
  Hours: Open three (3) hours prior to flight schedule departure times on Sat and Wed  
  Baggage: + 1 473 439 0681/2  
  Flight Information: + 1 800 744 2225  
 
 
 
  Guyana   
  Reservations & Information: + 1 800 744 2225  
  Ticket Office: #91-92 Avenue of the Republic and Regent Street, Georgetown  
  Baggage:

+ 592 261 2202

 
 
 
 
  India  
  Ticket Office: STIC Travels Pvt. Ltd
Corporate Office 2nd Floor, Cyber Green Building Tower C, DLF Phase III, Gurgaon, Haryana 122002, India
 
  Telephone: +91 124 459 5300  
  Fax: +91 124 411 4196  
  Hours of operation: Mon - Fri 9.30am - 5.45pm, Sat 9.30am - 2.00pm  
 
 
 
  Jamaica (Kingston)  
  Airport: Norman Manley  
  Kilometers from Capital: 18  
  Transport: Taxi, bus  
  Reservations & Information: + 1 800 744 2225  
  City Ticket Office: #7 Trafalgar Road, Kingston 5, New Kingston  
  Hours: Mon-Fri 7:30am-5:30pm . Saturdays 10:00am - 4:00pm. Closed Sundays and P/Holidays  
  Airport Ticket Office: Norman Manley Airport Counter #1  
  Hours: 11:00am-1:00pm Daily  
  Baggage: + 1 876 924 8500  
  Flight Information: + 1 800 744 2225  
 
 
 
  Jamaica (Montego Bay)  
  Airport: Sangster International Airport, Montego Bay  
  Kilometers from Capital: 3  
  Transport: Taxi, bus  
  Hours: 7.00am - 5.30pm Daily  
 
 
 
  London – UK  
  Reservations & Information: 0870 774 7336  
  Ticket Office: Caribbean Airlines, c/o Avia Circle, Building D, 28 - 39 Quadrant Business Centre, 135 Salusbury Road, Queens Park, London, NW6 6RJ  
  Fax:       

+ 44 (0) 870 777 7172

 
 
 
 
  Miami  
  Airport: Miami International  
  Terminal: Not applicable  
  Kilometers from Capital: 14  
  Transport: Taxi, coach  
  Reservations & Information : + 1 800 920 4225  
  Airport Ticket Office: Miami International Airport, South Terminal “J”, 4200 NW 21 Street, Miami, Florida 33126 (situated at Departures Level 2nd Floor)  
  Hours: Daily 10am - 2pm  
  Baggage: + 1 305 869 3795  
  Flight Information: + 1 800 920 4225  
 
 
 
  New York  
  Airport: JF Kennedy  
  Terminal:  4  
  Kilometers from Capital: 24  
  Transport: Taxi, coach, subway  
  Reservations & Information : + 1 800 920 4225  
  Airport Ticket Office: Concourse B, Terminal 4, JFK International Airport, Jamaica N.Y 11430 (situated at Departures 4th Floor)  
  Hours: Mon-Fri 10am- 6pm, Sat 10.30am-4.30pm. Sun - Closed  
  Baggage: + 1 718 751 4487  
  Flight Information: + 1 800 920 4225  
 
 
 
  Scandinavia  
  Reservations & Information: +46 (0)8-545 259 30  
  Ticket Office: AVIAREPS AB, Riddargatan 17,
114 57 Stockholm, Sweden
 
  Fax:       

+46(0)8 241888

 
 
 
 
  St. Maarten  
  Airport: Princess Juliana  
  Kilometers from Capital:  14  
  Transport: Taxi  
  Reservations & Information: + 599 546 7660/7661 (local)  
  Airport Ticket Office: Princess Juliana International Airport  
  Hours: Mon-Sat 9:00am – 4:00pm
P/Holidays 9:00am – 12:00pm
Closed on Sundays
 
  Baggage: + 599 546 7663  
  Flight Information: + 599 546 7660  
 
 
 
  Suriname   
  Reservations & Information: + 597 52 0034/0035 (local) or
+ 868 625 7200
 
  Ticket Office: Paramaribo Express, N.V. Wagenwegstraat 36, Paramaribo  
  Fax:       

+ 597 32 5437

 
 
 
 
  Sweden  
  Reservations & Information: + 46 8 545 259 51  
  Ticket Office: AVIAREPS AB, Riddargatan 17, 114 57 Stockholm Fax: + 46 8 241 888  
 
 
 
  Switzerland  
  Reservations & Information: +41 44 286 99 27  
  Ticket Office: Airline Center, Badenerstrasse 15, 8004 Zurich  
  Fax:       

+41 44 286 99 28

 
 
 
 
  The Netherlands  
  Reservations & Information: +31 (0)20-6 55 11 79  
  Ticket Office: AVIAREPS BV, Beechavenue 104, 1119 PP Schiphol, The Netherlands  
  Fax:       

+31(0)20-6 23 01 51

 
 
 
 
  Tobago  
  Airport: Crown Point  
  Kilometers from Capital: 8  
  Transport: Taxi, bus, ferry  
  Reservations & Information: + 1 868 660 7200 (local)  
  Airport Ticket Office:  Crown Point International Airport  
  Baggage: + 1 868 631 8023 or
+ 1 868 639 0595
 
  Flight Information: + 1 868 669 3000
+ 1 868 639 8741/2
 
 
 
 
  Toronto  
  Airport: Lester B. Pearson  
  Terminal: 3  
  Kilometers from Capital: 27  
  Transport: Taxi, coach, www.torontoairportexpress.com  
  Reservations & Information: + 1 800 920 4225  
  Airport Ticket Office: Caribbean Airlines, Check-in counters 422 & 423  
  Opening Hours: Ticketing available at check-in counters only as follows:
Three (3) hours prior to flight scheduled departure time
Daily - 11am – 1:30PM (ex WED) – 7PM-9:30PM
Mon, Fri and Sat only – 11AM – 330PM - 7PM -9:30PM
WED ONLY – 1PM- 330PM – 7PM -930PM
 
  Baggage: + 1 905 672 9991  
  Flight Information: + 1 800 920 4225  
 
 
 
  Trinidad - Head Office  
  Airport: Piarco  
  Kilometers from Capital: 26  
  Transport: Taxi, bus, water taxi, ferry  
  Reservations & Information: + 1 868 625 7200  
  Hours: Mon – Fri 7am – 7pm and
Sat & Sun 8am – 6pm (T&T local time)
 
  City Ticket Office: *Nicholas Towers, Independence Square,
Port of Spain
 
  Hours: Mon – Fri 8am – 4pm, Sat 9am – 1pm  
  City Ticket Office: *Carlton Centre, San Fernando  
  Hours: Mon – Fri 8am – 4.00, Sat 8am – 12noon.
Closed Sundays and Public Holidays.
 
  Airport Ticket Office: Piarco International Airport, Counters 1&2  
  Hours: Daily 4.15am – 7pm  
  Ticket Office (Piarco): Caribbean Airlines Head Office, Golden Grove Road, Piarco  
  Hours: Mon – Fri 8am – 4.30pm  
  Baggage: + 1 868 669 3000  
  Flight Information: + 1 868 669 3000  
 
 
 
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