Monday – Friday 8:00am – 4:30pm
 
  Caribbean, Canada & USA +1 800 523 5585
        Jamaica +1 888 359 2475
 
 
Antigua
Airport: VC Bird International
Kilometers from Capital:

8

Transport: Taxi, bus
Reservations & Information: + 1 800 744 2225
Airport Ticket Office: VC Bird International Airport
Hours: Mon – Fri 8:00am - 4:00pm.
Closed weekends and P/Holidays
Baggage: + 1 268 480 5705 Monday-Sunday 6:00am -10:00pm
Flight Information:

+ 1 800 744 2225

Barbados
Airport: Grantley Adams
Kilometers from Capital: 18
Transport: Taxi
Reservations & Information: + 1 800 744 2225
City Ticket Office: Sunjet House, Independence Square,
Fairchild St, Bridgetown
Hours: Mon-Fri 8:00am-4:00pm
Closed weekends and P/Holidays
Airport Ticket Office: 6:00am – 10:00am & 11:00am - 7:00pm Daily
Flight Information:

+ 1 800 744 2225

Baggage: + 1 246 428 1650/1 or
+ 1 246 428 7101 ext. 4628
Belgium/Luxemburg
Reservations & Information: + 32(0) 27 12 05 87
Ticket Office: AVIAREPS BVBA,
Jan Emiel Mommaertslaan 16 B,
1831 Diegem,
Belgium
Fax:

+ 32 (0) 2-7 25 83 92

Caracas
Airport: Caracas Maiquetía International Airport (Simón Bolívar)
Terminal: International terminal
Kilometers from Capital: 26
Transport: Taxi, subway, bus
Reservations & Information: + 58 212 762.4389/ 762.0231,
+ 58 212 761 4478
City Ticket Office: Boulevard Sabana Grande, Edificio Galerías Bolívar – Torre A – Piso 1 – Of. 11-A, Caracas
Hours: Mon - Fri 8:30am - 12:30pm & 2:00pm - 5:00pm.
Sat & Sun closed.
Baggage:

+ 58 212 355.2880

France
Reservations & Information: + 33 (0) 1 53 43 53 98
Ticket Office: 11 Rue Auber 75009 PARIS
Fax:

+ 33 (0) 1 53 43 79 19

Ft. Lauderdale
Airport: Ft Lauderdale/Hollywood International
Terminal: 4
Kilometers from Capital: 5
Transport: Taxi, coach
Reservations & Information: + 1 800 920 4225
Airport Ticket Office: Ticket Office: Ft. Lauderdale-Hollywood International Airport, Terminal 4, 300 Terminal Drive,
Fort Lauderdale, Florida 33315 (situated at Departures Level 2nd Floor)
Hours: Daily 7:00am – 6:30pm
Baggage:

+ 1 954 359 4487

Flight Information: + 1 800 920 4225
Germany
Reservations & Information: + 49 1805 40 85 85 77 or
+ 49 6105 20 60 74
Ticket Office: AVIAREPS AG, Aviareps AG,
Kaiserstrasse 77,60329 Frankfurt/Main
Grenada
Airport: Maurice Bishop International
Kilometers from Capital: 11
Transport: Taxi, bus
Reservations & Information: + 1 800 744 2225
Airport Ticket Office: Maurice Bishop International Airport
Hours: Open three (3) hours prior to flight schedule departure times daily
Baggage: + 1 473 439 0681/2
Flight Information: + 1 800 744 2225
Guyana
Reservations & Information: + 1 800 744 2225
Ticket Office: #91-92 Avenue of the Republic and Regent Street, Georgetown
Hours:

Mon- Fri 8:00am – 3:30pm, Sat 8:30am – 12:00p.m.

Baggage:

+ 592 261 2202

India
Ticket Office: STIC Travels Pvt. Ltd
Corporate Office 2nd Floor, Cyber Green Building Tower C, DLF Phase III, Gurgaon, Haryana 122002, India
Telephone: + 91 124 459 5300
Fax: + 91 124 411 4196
Hours of operation: Mon - Fri 9:30am - 5:45pm, Sat 9:30am - 2:00pm
Jamaica (Kingston)
Airport: Norman Manley
Kilometers from Capital: 18
Transport: Taxi, bus
Reservations & Information: Jamaica (International calls) + 1 800 523 5585
Jamaica (Local calls) + 1 888 359 2475
City Ticket Office: #7 Trafalgar Road, Kingston 5, New Kingston
Hours: Mon-Fri 7:30am-5:30pm . Saturdays 10:00am - 4:00pm. Closed Sundays and P/Holidays
Airport Ticket Office: Norman Manley Airport Counter #1
Hours: 3:30am-8:00pm Daily
Baggage: + 1 876 924 8500
Flight Information: + 1 800 744 2225
Jamaica (Montego Bay)
Airport: Sangster International Airport, Montego Bay
Kilometers from Capital: 3
Transport: Taxi, bus
Hours: 7:00am - 5:30pm Daily
London – UK
Reservations & Information: + 44 870 774 7336
+ 44 845 362 4225

Ticket Office:

Hours of Business:

Caribbean Airlines, c/o Avia Circle, Building D, 28 - 29 Quadrant Business Centre, 135 Salusbury Road, Queens Park, London, NW6 6RJ

Monday-Friday 9:00am-5:30pm

Saturday 10:00am -3:00pm

Miami
Airport: Miami International
Terminal: Not applicable
Kilometers from Capital: 14
Transport: Taxi, coach
Reservations & Information : + 1 800 920 4225
Airport Ticket Office: Miami International Airport, South Terminal “J”, 4200 NW 21 Street, Miami, Florida 33126 (situated at Departures Level 2nd Floor)
Hours: Daily 11:00am - 3:00pm
Baggage: + 1 305 869 3795
Flight Information: + 1 800 920 4225
Nassau
Airport: Lynden Pindling International Airport
Terminal: Concourse 2
Kilometers from Capital: 16
Transport: Taxi
Reservations & Information : + 1 242 377 3300 (local)
Airport Ticket Office: Terminal A-East Departure
Hours: Flight days – Sunday Monday Thursday 11:30am – 4:00pm
Non-flight days – Tuesday Wednesday Friday 11:30am – 3:00pm
Baggage: + 1 242 377 7035 ext 255
Daily 9:00am - 5:00pm
Flight Information: + 1 242 377 3300 (local)
New York
Airport: John F Kennedy
Terminal: 4
Kilometers from Capital: 24
Transport: Taxi, coach, subway
Reservations & Information : + 1 800 920 4225
Airport Ticket Office: JFK Terminal 4, JFK Departure Level (4th Floor)
Hours: 24hours a day 7 days a week (Priority for service given to customers travelling on departing flights)
Baggage: + 1 718 360 8930
Flight Information: + 1 800 920 4225
Orlando
Airport: Orlando International Airport
Terminal: North Terminal
Reservations & Information : + 1 800 920 4225
Airport Ticket Office: North Terminal, Level 3, A Side
Hours: Monday and Friday: 12:45pm to 3:30pm
Tuesday and Thursday: 1:30pm to 4:15pm
Scandinavia
Reservations & Information: + 46 (0)8-545 259 30
Ticket Office: AVIAREPS AB, Riddargatan 17,
114 57 Stockholm, Sweden
Fax:

+ 46(0)8 241888

St. Lucia (Castries)
Airport: George F. L. Charles International Airport
Kilometers from Capital: 1.25
Transport: Taxi
Reservations & Information:

+ 1 800 744 2225

Airport Ticket Office: George F. L. Charles International Airport
Hours: Daily 10:00am - 4:00pm
Baggage: + 1 758 452 2789
Flight Information: + 1 800 744 2225
St. Maarten
Airport: Princess Juliana
Kilometers from Capital: 14
Transport: Taxi
Reservations & Information:

+ 1 721 546 7660/7661 (local)

Airport Ticket Office: Princess Juliana International Airport
Hours: Mon-Sat 9:00am – 4:00pm
P/Holidays 9:00am – 12:00pm
Closed on Sundays
Baggage: + 1 721 546 7663/7660
Flight Information: + 1 721 546 7660
Suriname
Reservations & Information: + 597 52 0034/0035 (local) or
+ 868 625 7200
Ticket Office: Paramaribo Express, N.V. Wagenwegstraat 36, Paramaribo
Fax:

+ 597 32 5437

Hours: Mon-Fri 8:00am - 4:00pm
Baggage + 597 325 437/+ 597 866 7838
Sweden
Reservations & Information: + 46 8 545 259 51
Ticket Office: AVIAREPS AB, Riddargatan 17, 114 57 Stockholm Fax: + 46 8 241 888
Switzerland
Reservations & Information: + 41 44 286 99 27
Ticket Office: Airline Center, Badenerstrasse 15, 8004 Zurich
Fax:

+ 41 44 286 99 28

The Netherlands
Reservations & Information: + 31 (0)20-6 55 11 79
Ticket Office: AVIAREPS BV, Beechavenue 104, 1119 PP Schiphol, The Netherlands
Fax:

+ 31(0)20-6 23 01 51

Tobago
Airport: ANR Robinson International
Kilometers from Capital: 8
Transport: Taxi, bus, ferry
Reservations & Information: + 1 868 660 7200 (local)
Airport Ticket Office:

ANR Robinson International Airport

Opening Hours 5.45am to 9.45pm DAILY

Baggage: + 1 868 631 8023 or
+ 1 868 639 0595
Flight Information: + 1 868 669 3000
+ 1 868 639 8741/2
Toronto
Airport: Lester B. Pearson
Terminal: 3
Kilometers from Capital: 27
Transport: Taxi, coach, www.torontoairportexpress.com
Reservations & Information: + 1 800 920 4225
Airport Ticket Office: Caribbean Airlines, Terminal 3-departure level (curb-side post # 35) - Check-in counters 422 & 423
Opening Hours:

Daily: 2:30pm - 4:30pm & 8:30pm - 11:00pm
Except on Tuesdays & Thursdays - 8:30pm - 11:00pm
Sundays: 12:00 noon - 4:30pm & 8:30pm - 11:00pm

Baggage: + 1 905 672 9991
Flight Information: + 1 800 920 4225
Trinidad - Head Office
Airport: Piarco
Kilometers from Capital: 26
Transport: Taxi, bus, water taxi, ferry
Reservations & Information: + 1 868 625 7200
Hours: Mon – Fri 7am – 7pm and
Sat & Sun 8am – 6pm (T&T local time)
City Ticket Office: *Nicholas Towers, Independence Square,
Port of Spain
Hours: Mon – Fri 8am – 4pm, Sat 9am – 1pm
City Ticket Office: *Carlton Centre, San Fernando
Hours: Mon – Fri 8am – 4.00, Sat 8am – 12noon.
Closed Sundays and Public Holidays.
Airport Ticket Office: Piarco International Airport, Counters 1&2
Hours: Daily 4.15am – 7pm
Ticket Office (Piarco): Caribbean Airlines Head Office, Golden Grove Road, Piarco
Hours: Mon – Fri 8am – 4pm
Baggage: + 1 868 669 3000
Flight Information: + 1 868 669 3000
 
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Ticket refunds (follow up only)

Requests for ticket refunds should be directed to the place where you purchased your ticket for e.g. if you made your booking at the Call Centre or a Travel Agent your ticket refund should be initiated by that party.

 
To follow up on the status of a ticket refund that has already been initiated please contact:
  Monday – Friday 8.00a.m – 4.00p.m
  Saturday, Sunday & Public Holidays      Closed
  Tel:

+ 1 868 669 3000 Ext 2411/2415

 
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