Customer Care
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Forms of PaymentsRefunds will be made to the credit card used to purchase the ticket at point of sale. If the account is closed, documented proof from the respective bank must be provided and the new credit card indicated on the official bank letterhead where applicable. If there is no new credit card, the original commission that would have been accrued to the credit card company would be deducted from the refund; the refund will now be processed as a cheque in the currency shown on the ticket. A letter indicating the account being closed must be submitted from the bank for this process to be initiated. Refunds will be made to the ticketed passenger unless proof of sponsorship can be provided. Please ensure that you provide a passenger contact when filing your claim. Cheques will be generated in the currency shown on the ticket as the currency tendered to the airline.
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