Caribbean Airlines

 

Requests for ticket refunds should be directed to the place you purchased your ticket. This means that if you used a Travel Agent, Call Centre, the Internet or a Caribbean Airlines Ticket Office then you should return to the respective point of purchase which will be best qualified to prepare your request to submit to the Refunds Department for timely processing.

All refunds will be made to the original type of payment used to pay for the ticket, i.e., if you paid by credit card, the refund will be made to your credit card only. Refunds are processed 15 working days from the day the Refunds Department receives your request, providing all the documents necessary to process your refund is attached.

Penalties are incurred each time a customer does one or more of the following: cancellation, date or flight change, does not show for a flight or does not use a ticket. Flight disruptions caused by the airline such as schedule changes, flight cancellations etc. do not incur penalties. Please note that if you change your itinerary and then choose to maintain or return to your original itinerary any fees charged as a result of the first change would remain non-refundable.

Refund penalties are determined by the rules governing the fare you have purchased; the most restrictive fare rule is applied for combined fares. Fares that are non-refundable may be eligible for reissue. Please check with your issuing office for details.

 

For tickets purchased from online or walk-in Travel Agents, requests for ticket refunds should be directed to your Travel Agent as they are best qualified to prepare your request to submit to Caribbean Airlines Refunds Department for timely processing. The different types of Travel Agents included:

1. Walk-in Agents – those with physical offices
2. Online Agents – those who sell ticket via the internet. These include:
   • Open sites such as Orbitz, Travelocity, Cheap Tickets, Expedia
   • Blind sites such as Priceline, Hotwire
   • Search-engine travel sites such as Kayak, FareCompare, SideStep

All refunds will be made to the original type of payment used to pay for the ticket, i.e., if you paid by credit card, the refund will be made to your credit card only. Refunds are processed 15 working days from the day Caribbean Airlines Refunds Department receives your request, providing all the documents necessary to process your refund is attached.

Penalties are incurred each time a customer does one or more of the following: cancellation, date or flight change, does not show for a flight or does not use a ticket. Flight disruptions caused by the airline such as schedule changes, flight cancellations etc. do not incur penalties. Please note that if you change your itinerary and then choose to maintain/return to your original itinerary any fees charged as a result of the first change would remain non-refundable.

Refund penalties are determined by the rules governing the fare you have purchase; the most restrictive fare rule is applied for combined fares.

Your Travel Agent are provided with our ticket refund guidelines to assist with the correct and timely processing of your ticket refund.